1. Information We Collect

We may collect personal information when you:
 

• Fill out intake forms via JotForm.

• Complete contact forms on our website (Wix).

• Contact us via WhatsApp, Instagram, Facebook, or other social media platforms.

• Provide information during consultations, either in person or online.
   

The information we may collect includes:
 

• Child details: Name, date of birth, birth weight, current weight, and whether they have siblings.

• Parent/guardian details: Name, phone number, and email address.

• Lifestyle and sleep information: Daily routines, sleep patterns, challenges, and other relevant background information to help us provide tailored advice.
   

2. How We Use Your Information

We use the information you provide to:
 

• Respond to your messages and inquiries.

• Provide personalised sleep consultancy services.

• Prepare and share sleep plans and resources tailored to your child.

• Send relevant updates about our services, if you have opted in.
   

3. How We Store Your Information

Your information is stored securely in the following ways:
 

• Intake forms: Stored securely via JotForm.

• Sleep plans and materials: Stored on Canva and shared with you individually.

• Consultation notes: Written during sessions and stored securely in a private locker.

• Digital communications: Messages via WhatsApp, Instagram, Facebook, and other social media platforms are stored within those platforms.

• Laptop notes: Any additional notes are stored securely on a password-protected device.
   

We take reasonable measures to protect your information from unauthorized access, loss, or disclosure.
 

4. Cookies

What are cookies?
Cookies are small files stored on your device when you visit a website. They help the website remember information about your visit and improve your experience.
 

How we use cookies:

• To make our website work correctly.

• To understand how visitors use our site (e.g., Wix analytics).

• To remember your preferences if you interact with forms or booking options.
   

Third-party cookies:
Some website features, such as embedded videos or social media buttons, may set cookies from other providers.
 

Managing cookies:
You can control cookies through your browser settings. Most browsers let you delete cookies or block them entirely, though blocking cookies may affect some parts of our website.
 

5. Sharing Your Information

We do not sell or share your personal information with third parties except:

• When required by law.

• As needed to provide our services.
   

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request that we correct or delete your information.

• Opt out of communications from us at any time.
   

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website.
 

8. Contact Us

If you have questions or concerns about your privacy or cookies, you can contact us at: thesleepytimecoach@gmail.com